In today’s hyper-connected business environment, cyberattacks can strike without warning — whether it’s ransomware, a phishing scam, or a massive data breach. If you’re covered by cyber security insurance, you already took the first smart step to protect your business.
But in the heat of the moment, knowing exactly how to file a cyber security insurance claim can make all the difference.
This guide walks you through the claim process for cyber security insurance in Malaysia, the documents you’ll need, common mistakes to avoid, and how to get your business back on track.
Why Filing a Cyber Security Insurance Claim Properly Matters
Time is critical during a cyberattack. Delays in reporting or incomplete documentation may:
- Slow down your claim process
- Affect your payout
- Breach policy conditions
The faster and more accurately you respond, the faster you recover.
Step-by-Step: How to File a cyber security insurance Claim in Malaysia
Step 1: Detect the Cyber Incident
Your internal IT team or cybersecurity service provider should:
- Isolate affected systems
- Stop further damage
- Preserve digital evidence (logs, files, screenshots)
Early detection is crucial for both damage control and successful claims.
Step 2: Notify Your Insurer Immediately
Most insurance providers have a 24/7 hotline or claims portal. You must notify them:
- As soon as the incident is discovered
- Within the timeframe specified in your policy (usually 24–72 hours)
Be ready to provide:
- Policy number
- Summary of the incident
- Timeline of events
- Evidence collected so far
Tip: Always keep your cyber security insurance provider’s contact details accessible in your crisis playbook.
Step 3: Submit Required Documentation
Your insurer may request one or more of the following:
Required Item | Description |
Incident Report | A written report of what happened, how it was detected, and actions taken |
IT Forensic Report | If available, from your cybersecurity provider or insurer-appointed investigator |
System Logs | Relevant firewall, server, and antivirus logs showing breach points |
Proof of Loss | Financial records showing loss of income, invoice records, or payments made (e.g. ransom) |
Police Report | Often required for regulatory compliance and legal documentation |
Email/Communication Logs | Any suspicious emails, attacker contact, or staff communications |
Some insurers will assign a breach coach or response team to guide you through this stage.
Step 4: Cooperate with Investigation
Depending on the scale of the breach, your insurer may:
- Appoint a forensic team
- Contact law enforcement or regulatory bodies
- Interview IT staff or employees
Full cooperation helps establish claim validity and accelerates resolution.
Step 5: Receive Assessment and Settlement
Once your documentation is reviewed and damages are verified:
- Your insurer will provide a coverage decision
- You’ll be reimbursed based on your policy limits and deductible
Payouts may cover:
- Direct costs (IT recovery, legal support, PR services)
- Third-party damages (lawsuits, regulatory penalties)
- Loss of revenue (from business interruption)
How Long Does the Cyber Security Insurance Claim Process Take?
Claim Type | Estimated Time |
Minor phishing or malware | 7–14 working days |
Data breach with financial loss | 14–30 days |
Major ransomware/extortion | 30+ days (depends on complexity) |
Faster response and complete documentation will significantly reduce delays.
Common Mistakes That Could Delay or Deny Your Claim
- ❌ Delaying notification to insurer
- ❌ Failing to preserve digital evidence
- ❌ Not filing a police report (when required)
- ❌ Overlooking exclusions or policy limitations
- ❌ Lacking internal logs or backups
Pro Tips for Filing Smooth Cyber Claims
- Have a cyber incident response plan in place
- Train staff to report suspicious activity immediately
- Appoint a single point of contact (IT lead or director) for handling the claim
- Review your policy annually and update coverage based on business growth
Minaris can help you assess your cyber risk and choose a right-fit policy
When Should You Contact a Breach Coach?
Many modern cyber security insurance plans (including ours at Minaris) provide access to breach coaches — experts who:
- Walk you through the claim process
- Help reduce legal exposure
- Coordinate technical and PR teams
Ask your insurer if breach support is included in your policy.
Final Thoughts
A cyberattack doesn’t have to become a business-ending event. With cyber security insurance, Malaysian businesses can recover faster — if the claim is filed properly and promptly.
Whether you’re an SME or large enterprise, knowing how to respond when a cyber event strikes is just as important as having insurance in place.
Need help preparing for cyber risk or reviewing your claim readiness?
Contact Minaris today or explore our Cyber Security Insurance Plans.
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Lim Sing Yue is an Insurance Advisory Manager with a Bachelor Degree of Business Administration (HONS) and strong expertise in client servicing, sales operations, and strategic account management. With experience in multinational firms across the electronics and procurement sectors, she excels in delivering tailored insurance solutions with efficiency and precision.