e police report in highway

e-Police Reporting for Minor Accidents: What Malaysians Drives Need to Know for Insurance Claims

/ Liability Insurance, Sharing / By

Starting 1st September 2025, Malaysian drivers involved in minor single vehicle accidents along selected PLUS Highways can now submit e-Police reports online. This new initiative by PDRM (Royal Malaysia Police) makes it easier, faster, and more convenient for motorists to comply with reporting requirements—especially for insurance and takaful claims.

Here’s what you need to know:

Why e-Police Reporting Matters for Insurance? 

In the past, even for minor accidents without injuries or third-party involvement, drivers had to visit a police station to file a report before starting the insurance claim process.

With e-Police Reporting, you can:

  • Save time by avoiding queues at police stations.
  • Get your report faster to submit to your insurer/takaful operator for claims.
  • Purchase copies online for convenience via the MyBayar website.

This means less paperwork, less stress, and a smoother claims experience.

Who Can Use e-Police Reporting?

During the pilot phase starting 1 September 2025, e-Police Reporting applies only to:

  • Accidents on PLUS highways:
      • E1 – North Expressway Northern Route
      • E2 – South Expressway Southern Route
      • NKVE – New Klang Valley Expressway
      • ELITE – North-South Expressway Central Link
      • BKE – Butterworth-Kulim Expressway
  • Single-vehicle accidents only (e.g., hitting a pothole or animal).
  • No injuries or casualties involved.
  • Vehicle must be for private use (not commercial or e-hailing).
  • Accident must be reported within 24 hours, as required by the Road Transport Act 1987.

How to File an e-Police Report

Go to PDRM e-Reporting Portal.

Provide details such as:

  • Your personal and travel information
  • Accident location and cause
  • Photos or videos of the accident and vehicle damage (if available)
  • Submit the report within 24 hours of the accident.
  • Purchase a copy online at MyBayar for insurance submission.

Valid for Insurance & Takaful Claims

The e-Police report is valid for insurance and takaful claims.

You can submit it via:

  • Your insurer’s panel workshop
  • Digital Roadside Application (DRA)
  • Insurer’s website portal or email
  • This applies to comprehensive motor insurance/takaful coverage.

Things to Remember

  • False reports carry heavy penalties: up to 12 months imprisonment and/or RM50,000 fine.
  • Once submitted, reports cannot be edited online—you’ll need to lodge a new report at a police station if there’s an error.
  • If the system is down, you can still file a report at the nearest police station within 24 hours.

Why This Matters for Policyholders

For insurance purposes, timely and accurate police reports are essential for claims approval.

With e-Police Reporting, drivers now have:

  • Quicker access to required documents
  • Less downtime for vehicle repairs
  • Simplified claims processing with insurers and takaful operators

Frequently Asked Questions (FAQ) about e-Police Reporting in Malaysia

It’s a new initiative by the Royal Malaysian Police (PDRM), under the JSPT and partners, launched from 1 September 2025, permitting motorists in certain situations to file police reports online instead of visiting a station.

Eligibility applies to privately-owned vehicles, involved in single-vehicle accidents, with no injuries or damage to other vehicles or public property.

The pilot is on selected PLUS highways, specifically the North-South Expressway (PLUS/NSE), among others. The service is being expanded along PLUS expressways.

No. Only for minor, non-injury, single-vehicle incidents meeting the criteria under the pilot. Incidents involving injuries, multiple vehicles, or damage to public property or third parties will still require a traditional police report.

Authorities and insurance / takaful industry bodies (General Insurance Association of Malaysia (PIAM), Malaysian Takaful Association, plus others) support the pilot. The e-report aims to strengthen claims processes. While the report is designed to be used for insurance/takaful claims, firms should check with their insurer/takaful operator whether their specific policy wording accepts e-Police reports under these conditions.

The report should be made promptly after the accident. The usual requirement under Malaysian law for accidents involving injuries or third-party damage is to lodge a police report within 24 hours. For this pilot (minor, single-vehicle, no third-party/injury), similar prompt reporting is intended.

Conclusion

The launch of e-Police Reporting is a major step forward for Malaysian drivers, making accident reporting simpler, faster, and more convenient. By reducing the need for long queues at police stations and enabling online submissions, motorists can now focus on getting their insurance or takaful claims processed without unnecessary stress.

As the initiative expands beyond the pilot phase, it promises to modernise road safety compliance and streamline the insurance claims process for millions of drivers.